Archive for the ‘Computer Repair Resources’ Category

How to Fix Cannot Connect to Network Error after Changing Wifi Password on Router

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forget-networkIf you encounter a situation where you are receiving a message stating Windows cannot connect to the wireless network try this fix below. This error tends to occur after the router’s wireless password has been updated.

Some Symptoms You May Notice:

  • A previously connected wireless device fails to connect to the wireless network.
  • All wireless devices fail to connect after changing the Wi-Fi password.

Steps in troubleshooting the device’s connectivity:

After changing the password on the router, the wireless devices probably stopped working because the devices are still using an old password. After changing the Wi-Fi password, you will need to “”forget” the old wireless settings saved on your device and reconnect to the wireless network again with the newly changed password. By forgetting the old wireless network, the wifi settings setup dialogue will prompt you to enter the newly assigned password.

Below is an article that details the steps to remove the password from wifi settings on Windows 10:

Forget Wireless Password in Settings Windows 10

Change a Windows Password using Linux Boot CD and Command Prompt

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If you are unable to Administer a Windows Users password on a computer you may need to modify the way Windows normally functions in order to bypass this issue.

Using a Linux Boot CD, on the hard drive where the Windows operating system is installed.

cd /Windows/System32/

mv Ultilman.exe Utilman.exe.bak

cp cmd.exe Utilman.exe

So by switching Utilman.exe to be the cmd.exe program, we can get a command prompt when you click on the accessibility button on the log in screen.

Boot the computer into Windows. When you get to the log in screen click on the accessibility button, you will get the Windows command prompt.

In the Windows command prompt run the command:

net user Username password

To change a Windows User’s password using the command line, you must set the password to something, it cannot be left blank. So you could set the password to “password” if you like.

In the case that its Windows 8 and it is a Microsoft account, you cannot reset the password like the previous example, however you can use this command on the command prompt:

net user Administrator /active:yes
net user Administrator password

Then reboot the computer and log in to the new administrator account. Change the Windows User’s account to local, then set/unset the password.

This activates an Administrator account so you can go in and manually administer the users password through windows.

What happens if I drop my computer?

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Of course, one sure way to break a computer is by dropping it, but many people wonder what actually happens to the computer when it gets dropped that makes it stop working. There are a number of different issues that can arise, with the most simple being screen and case damage. If the case becomes damaged, you may also be facing the chance of a part of the motherboard being broken off, making the computer irrepairable. The most common issue, however, is hard drive failure.
The hard drive in your computer is the part that stores both your personal files, and the files needed to boot the computer and run an operating system such as Microsoft Windows. The hard drive is also the most delecate part of the computer. It works a bit like a traditional record player, but on a microscopic level. A small arm moves back and forth, the end of which contains a device that can change the polarity of molecules on the platter, the surface that the arm moves over. Because the data on the platter is stored so densely, any damage to it can cause failure. When the computer is dropped, it’s possble that the arm can scratch the platter, making it difficult for the computer to read. As the drive continues to be used, the scratch will become deeper, eventually causing failure. The hard drive will often make some noise if this is about to happen — see our article about noises your computer might make.

So, what do I do?

First and foremost, turn it off. This is one of the rare cases where it is OK to turn your computer off immediately by holding down the power button. Since Windows will try to write a bunch of information out to the hard drive during the shutdown process, it is good to just skip that in this case. You should not do this if your drive is not failing.
Don’t turn it back on. No matter how bad you need your data, turning the computer or drive back on will only increase your chance of irrecoverable data loss.
Protect the computer. Since the computer can’t be used anyway, take it and put it somewhere that it will be protected from any further shocks. If you have a padded case, put it in there. If your comfortable with removing the hard drive, you can take it out and put it in a padded container. Otherwise, I recommend puting it somewhere on the floor, but where it won’t get stepped on, like under your bed.
Bring it to a professional. Data recovery is a complicated task. This is why you should carefully bring your computer to a professional to have it looked at. South City Computer has an in-house data recovery specialist that can diagnose your issue and help you recover your data. We use advanced imaging technologies to pull raw data off the drive if necessary. We can then search this data for your important files. We also have specialists that can replace your hard drive with a new one and move your files over.
Don’t let a drop cause data loss in the first place! We offer comprehensive backup and recovery plans that eliminate the need for data recovery in case of a failure. We have some more information here, but you can also give us a call at 314-400-7918 for more information and to sign up.

Support for Windows XP Ends in Less Than a Month

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Microsoft released Windows XP in 2001, and it was arguably the most popular Windows operating system ever. In fact, it still is extremely popular. 11% of people who are visiting web applications still use Windows XP. Unfortunately, Windows XP is about to be put out of support by Microsoft.

“Out of support” can be kind of a vague description of what is actually happening. Microsoft ending support means that no more software compatible with XP will be released, and none of the software you have installed will recieve updates. These updates include critical security patches that protect your computer from viruses. When these updates stop being issued, more and more vulnerabilities will be discovered, but will never be corrected.

This is why it is important to upgrade your system. With support ending next month, it is critical that you do this as soon as possible!

You have two options when it comes to upgrading.

  • Purchase a new PC
    If your computer still runs Windows XP, it may be time just to replace it. South City Computer can offer you help in finding a new computer suitable for your needs. We can also transfer your personal files from your old computer to a new one so that you don’t lose anything in the process.
  • Upgrade your current computer’s software
    Some computers that currently run Windows XP are capable of running a newer version of Windows. These computers are generally ones that were extra powerful when initially purchased, or computers that were purchased towards the end of the Windows XP era. If you’re wondering whether or not your computer can be upgraded, just give us a call or drop by our store in the St. Louis City Lindenwood Park neighborhood.

Some other Windows End of Support dates to consider:
Microsoft ended mainstream support for Windows Vista on April 10, 2012. Microsoft will end mainstream support for Windows 7 on January 13, 2015. Also Microsoft Windows Vista end of extended support will end April 11, 2017. Learn more about the end of Windows lifecycle here.

There are bigger and better things than Windows XP today. So, this is the end. If you’ve stuck with XP until now, you need to get upgraded. Because, trust me, you don’t want to be there when support ends.

What is Defragmenting and Why You Should Do It

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In HDD’s ,or hard disk drives, spinning platters hold your data saved on it. When data ,such as a photo or a word document, is first written on the drive it is in order on the platter making access to it speedy. A hard drive becomes fragmented when the file gets spread apart on the drive losing it’s order and quick access. Fragmentation when your data on your hard drive constantly change, let’s say you save files A,B, and C, you then deleted B and save file D then file D takes as much of the space it can where file B was but that space didn’t have enough room(files D is much bigger then B). Now this file D is cut up with file C in between it. That is fragmentation

Defragmentation puts these files that have been fragmented and puts them back in their place. This makes the file much faster when trying to open, the same as when it was first created. Solid state drives or SSD’s do not need defragmentation due to them not having the spinning platters that HDD’s have. Windows 8 often defragments itself but other operating system such as Windows XP do not. Having your hard drive defragged speeds up your system very much and will improve user experience. At South City Computer our computer techs can defragment your hardrive for you, scheadule a tech desk visit today! 314-400-7918

How to choose a computer technician

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Choosing the right computer technician for your tech support needs can be a challenging and daunting task. That is why it is important to have computer tech support you can rely on when it really matters! We have some of the best and brightest computer technicians in St. Louis MO available to assist you with your small/home office, tradeshow, conventions, corporate IT, and institutional IT support needs.

Let us assist you with any of the following services:

  • IT Network Support
  • Remote and On-Site IT support
  • Medical IT Services and EMR support
  • Office Server Support
  • Email Server Support
  • Cisco, Lynksys, Netgear or AT&T router setup and support
  • Charter network services and management
  • Computer Technical Support
  • Computer Virus/Malware Monitoring and support services
  • Computer IT Help
  • On-Site IT Services for tradeshows, conventions, and corporate meetings
  • On-Site IT Service for corporate retreats
  • Audio/Visual Support
  • On-Site network management

Consider a South City Computer Support Technician today for your IT support and service needs.

Connecting to the Remote Support System

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Whenever a client brings in a computer for repair to the Computer Repair Store in the Lindenwood Park area, I make sure that the last thing I do is set up the comptuer to that we can continue to provide service remotely. Remote service is great, because if you start having another problem, you don’t need to come back to the store all over again. Here’s a brief tutorial explaining how simple it is to get connected:

We will provide a remote access code for you to use. To get started, go to remote.pinkasterisk.com and enter the code we provided, as shown here.



Once you’ve done that, the system will provide a file for you to download. This is what actually allows us to assist you remotely. In many cases, you will beasked if you want to download the file. Choose to continue by selecting ‘Save File’.



When the file has finished downloading, all you need to do is open it to begin the remote support session. After clicking on the file to open it, you will most likely be prompted with one or more security warnings from Windows. All you need to do is choose the “Yes,” “Run,” or “Allow” option for each.



After that’s done, you’re ready! We will be able to operate your computer remotely, seeking out and correcting the problem that you are having. You can save time by not having to come into the store everytime you have a problem, and we can still provide the same great level of service as if we were actually there.

Signs your Hardware is failing

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No computer lasts forever. Just like parts in a car, each component of a computer has a lifespan and, also like a car, each component usually gives off signs of failure before it goes. Being able to see these signs can mean the difference between having your computer down for few minutes and losing all of your data on your hard drive. You should always backup your data to an external drive or even to cds. I’ll be showing you a few signs that your hardware may be failing.

HARD DRIVES

First, we will go over the Hard Disk Drive. The Hard Disk Drive, or HDD as we will call it, is where your operating system and all of your data is stored. Due to this the HDD can cause the most damage if it fails but it also has some of the most obvious signs of failure.

One of the easiest ways to tell if you HDD is failing is to just listen. Hard drives make very distinct noises mostly of whirring and ticking. If you hear any strange grinding noises it means that your HDD is very close to failure and you should back up important files immediately. Learn the sound of your hard drive when it is healthy and it can save you later.

Another sign of hard drive failure is if you drive is unrecognised by your computer. If you get this error more than once, test it in a friends computer to see whether it is your HDD that is the cause or your computer.

Your HDD can also cause your computer to crash or blue screen. There are many things that can cause your computer to crash, but if it happens particularly when rebooting your system or accessing files, this may indicate that it’s your hard drive.

The last sign of hard drive failure I will go over is slow access times when opening files. This means when you click on a file it takes takes a while for the file to open. This is one of the beginning signs of hard drive failure.

MOTHERBOARDS

The motherboard is the board in which every other component plugs into and communicates through. Signs of motherboard failure are far more subtle than hard drive failure because most of them are visual and you must open your computer to look at the motherboard.

A good indication that your motherboard will fail soon are the capacitors. If the capacitors look swollen or there is a liquid leaking out of the top it’s a good sign your motherboard is ageing.

Some other symptoms would be, if you smell burning semiconductors, if you see anything burnt on the motherboard, if your ports stop working, or if you randomly get blue screens.

PROCESSORS

Troubleshooting a CPU is fairly easy. If the computer boots, it’s not the CPU. Mainly the only thing a CPU will do is overheat and either turn off your computer, or it will blue screen and then turn off your computer.

RAM

Random Access Memory, RAM, is what the computer uses as temporary storage that it needs to access quickly.

If you notice your computer getting slower and slower throughout the day it could mean that your ram is on its way out. Bad RAM can also cause your system to randomly reboot in the middle of a task.

The best way to tell if your RAM is going bad is to run a bootable program called memtest+. Usually running this for 10+ hours will tell you exactly what is wrong with your ram or if you have a problem.

POWER SUPPLY

A power supply is also called a PSU. Most of the time a PSU will suddenly stop working and gives no signs. PSUs can go bad for a number of reasons. The main causes of failure are lightning, overheating, and, age. Keeping your computer clean and dust free will ensure that your PSU gets proper ventilation and will not overheat, and it will also help it last a while longer. The best way to protect it from lightning is to just unplug it whenever you hear thunder.

GRAPHICS CARD

Many computers have a built-in graphics card that is integrated with the motherboard. While most higher-end desktops have a separate card that plugs into the motherboard.

The main signs of a failing Graphics Card, or GPU, will be tearing or artifacting while running graphic intense programs, randomly freezing/crashing your system, or the card will not be recognized by your system. Always test your GPU in another computer before declaring it dead.

Conclusion

As you can see, not every component has its own unique problems. Correctly matching the symptom to its corresponding component is not always easy and can sometimes lead to unnecessary replacement of hardware. If you are experiencing any of these symptoms bring your computer to a professional.

How to fix renamed files after virus

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One of our friends brought in a computer where a virus had renamed all of his files so that they appeared as a .html file. He had thousands of files so doing this manually was out of the question so he came to us to write a program to do it. Below is the program we used to strip the .html extension recursively from all of his files.

find -name "*.html" -print0 | xargs -0 rename 's/\.html//'

If we knew all of his files had the extension .html appended, then we may have done something like this. But upon closer inspection only some files had been renamed.

find -maxdepth 1 -type f | sed ‘s/.\///g’| grep -E [.] | while read file; do mv $file ${file%%.*}; done

How To Recover a Deleted Partition Using DiskGenius

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The wrong disk partition can be deleted accidentally when repairing or reinstalling windows. I know, because I’ve accidentally deleted the wrong disk partition when repairing computers in my St. Louis computer repair shop that’s located in Lindenwood Park near St. Louis Hills.

If you have accidentally deleted a partition and do not feel comfortable performing the following repair please bring your computer into our shop so we can fix your computer and recover your data.

If you ever run into the problem where you’ve accidentally deleted your windows partition, or any other partition, you can use a DiskGenius to recover the deleted partition and restore the data.

To undelete the deleted partition takes only a few steps.

  1. Download and burn a copy of Hiren’s Boot CD. It’s one of many great CD’s full of computer repair tools that make repairing computers and recovering data possible. Select MiniWindows environment and press enter to boot.
  2. Once booted up, click on Start->Programs->HBCD Menu
  3. Once the HBCD Menu comes up click on Open->Partition/Boot/MBR->DiskGenius (Partition table)
  4. Click the Disk you need to undelete the partition from
  5. Click the Rebuild Icon
  6. Follow the steps and the dialogue boxes
  7. Explore the disk to view your data to make sure it’s correct
  8. Click Save All or select Save from the menu to make the recovered partition get writtent to the disk’s partition table again

As you can see it’s very easy to undelete or recover a disk partition if it is accidentally deleted when reinstalling windows before you have a chance to save your data, or by some other accident that causes your partition to be deleted.

There are also other utilities that you can use to undelete or recover a deleted partition that we have also used here at the computer repair shop in St. Louis south city missouri. I will discuss those utilities in future articles in the computer repair blog.

If you

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