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Common Windows 10 Issues

Posted December 9, 2015 by South City Computer

Windows 10 woes

Windows 10 is being called a vast improvement over Windows 8 and has been well received by most people who have successfully upgraded there computers. So maybe you have decided to take the plunge and upgrade to the new Windows 10 but now you may be having some unforeseen issues.

While it is true that Windows 10 works great on most computers and most folks are totally satisfied with their Windows 10 upgrade, there are some computers that have issues from the get-go after the upgrade to Windows 10.

These are the most common Windows 10 issues we have been seeing since the release of the new Microsoft operating system earlier this year.

A common issue that we have encountered after a computer has been upgraded to Windows 10 is that the computer will hang during the boot process and never load the desktop. The computer will be stuck on a blank or black screen with a moveable mouse cursor, but that is it. There is nothing else the user can do with their new Windows 10 computer but move the mouse cursor around on the screen. Unfortunately there is no fix available from Microsoft for this issue at this time. If you are having this issue it is recommended to have your computer rolled back to your previous version of Windows.

Another common issue we have been seeing after a computer has been upgraded to Windows 10 is that the start menu just doesn’t work at all. When you click the start menu icon in the toolbar, it just doesn’t do anything or shows an error message saying “The Start Menu has failed”. Unfortunately Microsoft does not offer a fix for this issue at this time. There are a few work-arounds available to try on the Internet, however most do not produce a working solution. It is recommended if you have this issue that you roll your computer back to your previous installed version of Windows.

Another common issue we have been seeing after a computer has been upgraded to Windows 10 is the computer will crash often. There is no known reason that this will occur as Microsoft has not given and explanation for this behavior. Again if you are having this type of issue after upgrading your computer to Windows 10, it is recommended that your downgrade your computer back to the previous version of Windows at this time until a future release of Windows 10 fixes these issues.

Finally you may have noticed certain devices such as printers and web cams may no longer function properly or at all after the upgrade to Windows 10. These devices may need their device drivers upgraded as well, and many device manufacturers may still be slow to release updated drivers for Windows 10. You may be able to install and run these drivers in compatibility mode as a solution to get your devices to work again, or you may be out of luck at this time until the manufacturer releases a Windows 10 driver for your device.

While a downgrade may be the only solution to fix these issues now, it is likely Microsoft and device manufacturers will fix most of the issues described in this article in future releases of the software.

If you need help to downgrade your computer back to the previous installed version of Windows contact a local computer repair store in your area. If you are in the St. Louis metro region contact South City Computer today and we can help get your computer back up and running.

Windows says You may be a victim of software counterfeiting

Posted September 29, 2015 by South City Computer

Windows counterfeit message If you are getting a message popping up on Windows that says “You may be a victim of software counterfeiting. This copy of Windows is not genuine and is not eligible to receive the full range of upgrades and product support from Microsoft” there is no need to be alarmed because you probably just need to activate your copy of Windows using your Windows license key. This error message can occur on Windows XP, Windows Vista, Windows 7, Windows 8, and Windows 10 versions.

This Windows error message occurs if your copy of Microsoft Windows attempts to run Windows Updates but has not been activated. To fix this error message you will just need to simply activate your copy of Windows using your 25 digit Windows license key. The Windows counterfeit error message is common if your computer has had Windows restored, re-installed Windows, upgraded Windows, installed a new copy of Windows, or reset your computer back to the factory default settings. If none of the previous scenarios are true for you, then malware may have compromised the Windows registry on your computer.

Here is how to activate your copy of Windows online:

1. Click the ‘Start’ Button located at left side of the desktop
2. Right Click on Computer and then select Properties. It will let you go to the System Properties.
3. Click on “Activate Windows online now”.
4. Locate your Windows license key on your DVD installation media, or a license key sticker may be located on your computer. (Windows 8 computers do not have a license key sticker on the computer)
4. After entering the 25 character validation key, click ‘Next’ to activate Windows on your desktop or laptop. After a few seconds (depending on the speed of your Internet) your copy of Windows will be verified with Microsoft and the message should no longer appear.

Alternatively if you cannot activate your computer online you may call Microsoft to activate your copy of Windows over a phone. You will read your Windows license key to a Microsoft support attendant and they will give you a series of characters in return to enter in order to activate your copy of Microsoft Windows. This is pretty easy to do and no need to be alarmed. If you need help activating your copy of Windows contact a local computer repair store near you.

Should you Upgrade to Windows 10?

Posted August 16, 2015 by South City Computer

Microsoft Windows 10 Are you considering upgrading your computer to Windows 10? Have you already? With the launch of Windows 10 you may be asking the question “Should I upgrade to Windows 10”. The answer depends on you. I tend to live by the words of wisdom, “if it ain’t broke, don’t break it”. Windows 10 undoubtedly fixes a ton of issues that people were complaining about with Windows 8 and Windows 8.1 interface, but is that really reason enough to jump right in to 10? Most Windows 8 and Windows 8.1 are probably totally willing to go all the way with Windows 10, but Windows 7 users will probably be a little more reluctant.

So far the only issues customers are coming into our computer repair store in St. Louis MO are with peripheral devices such as printers and scanners and higher end gaming graphics cards. The drivers are just not ready for Windows 10 on all devices yet, so you may want to consider waiting for a few months until the rest of the tech world works out the kinks. The good thing is you have time to wait to upgrade your PC. People using Windows 7, Windows 8, and Windows 8.1 can upgrade for FREE to Windows 10 anytime before July 29, 2016. Yes, for FREE! With all Microsoft Windows releases the corporate IT world will sit on the fence for a while while they work the bugs and unforeseen issues of the operating system. However, if you are one of those people who has to be on the cutting edge of Microsoft Windows technology then you may choose to upgrade to Windows 10 right away.

What is Windows 10?

Microsoft is offering a FREE upgrade to their new Windows 10 operating system. This is not a trial, this is the full version! To take advantage of the offer you must upgrade to Windows 10 by July 29, 2016. The upgrade is valid for qualified Windows 7 and Windows 8 and 8.1 devices. You will need to have internet access to upgrade at home, and if you don’t then bring your computer to a local computer repair store, and they can probably perform the upgrade for you at a minimal charge.

What if you don’t like Windows 10?

Having commitment issues, that’s okay. You can easily roll back to your previous version of Windows at anytime during the upgrade period. But the upgrade period won’t last forever, so don’t get trapped in an old version of Windows and then have to pay to upgrade at a later date.

I have Windows Vista, can I upgrade to Window 10?
Yes you can upgrade to Windows 10, but you have to pay Microsoft for the software, sorry! Be sure to check your computer’s specifications to make sure that your computer can handle running Windows 10.

I have Windows XP, can I upgrade to Windows 10?
What? You are still running Windows XP. You need to upgrade your computer immediately and Windows 10 is your perfect opportunity, that is if it will work on your old computer. Check your computer specifications against the following section to see if Windows 10 will run on your computer.

What kind of computer do I need to run Windows 10?
It doesn’t take much of a computer to run Windows 10. The following are the minimum requirements to run Windows 10. Please note these are the minimum, and not the recommended, so you can always throw a lot more at it.
Processor:
1 gigahertz (GHz) or faster processor or SoC
RAM:
1 gigabyte (GB) for 32-bit or 2 GB for 64-bit
Hard disk space:
16 GB for 32-bit OS 20 GB for 64-bit OS
Graphics card:
DirectX 9 or later with WDDM 1.0 driver
Display:
800×600

So what is SO different about Windows 10?
Don’t look for the ‘Charms bar’ menu in Windows 10. The charms menu is that strange hidden menu that pops up on the left side of your screen on Windows 8 and 8.1. Instead the Charms bar has been replaced with a more robust Settings section that can be easily found from the Start Menu.

Windows 10 returns to the classic Windows 7 style desktop, complete with a Start Menu! However the new Start Menu features optional live tiles for those who liked that addition to Windows 8 and Windows 8.1.

Another cool feature of Windows 10 is the new universal apps. This mean that you purchase and App once on your computer and then have it available on all your Windows devices – ie. PC, Surface, tablet, phone, or even your Xbox One!

Another new feature called Continuum senses what kind of device you are using and adjusts the interface accordingly. So if you have a Surface Pro 3 and remove the keyboard Windows 10 will then switch to an entirely touch based system, and vice versa, it is that easy!

Apple users love Siri and Android users love Google Now, the talking companions that will help them with their day to day web searches via voice commands. Windows 10 introduces a new voice integrated feature called Cortana for all devices include desktops and laptops not just Windows tablets and phones.

And finally the best feature in my humble opinion is the new task view mode to easily create multiple workspaces on your PC and switch between them as if they were on different screens. This feature is great for multi-tasking! This is a feature Linux and Mac OS X users have had for a long time, but for some strange reason, Windows just never caught onto.

Are you ready to upgrade to Windows 10 now? Go ahead and try it out, and if you run into issues bring your computer to a local computer repair store for help and questions you may have about Windows 10.

Please notice:

Microsoft Windows Vista, Microsoft Windows 8, Microsoft Windows 8.1 Microsoft Windows 10, Microsoft Continuum are all trademarks of Microsoft Corporation

Apple, Mac OSX, Siri are all trademarks of Apple Corporation

Google, Android, Google Now are all trademarks of Google Inc.

Microsoft announces the end of Internet Explorer
Posted March 21, 2015 by South City Computer

On March 17 2015 the software company Microsoft announced that it would be phasing out support for its Internet browser software “Internet Explorer” also known as “IE”. Internet Explorer is the Internet browser packaged with the Microsoft Windows operating system since 1995 and was the most frequently used Internet browser for several years in the early 2000s. The web browser will be replaced in Windows 10 with a new web browser known as “Spartan” however will still be included in some enterprise editions of Windows 10.

The “Internet Explorer” Internet browser has long been under criticism from the web development industry for its lack of adherence to WC3 internet standards. Popular Internet browsers such as “Google Chrome” and “Mozilla Firefox” adhere to these standards for Internet consistency. The Internet Explorer browser has also been under scrutiny from security experts for its many security exploits over the years.

This does not mean that Internet Explorer is totally going away and will continue to be pre-installed on some versions of the next release of the Windows operating system “Windows 10” that will come to market in the fall of 2015. Microsoft will continue to support Internet Explorer until 2023. Internet Explorer will remain in enterprise editions of Windows 10 for backwards compatibility with some corporate web applications.

How to fix a corrupt Windows user profile
Posted March 12, 2015 by South City Computer

If you are typing your password and press Enter and see the error message “The User Profile Service failed the logon” and “The user profile cannot be loaded”, and then are returned to the logon screen, your Windows user profile may have become corrupt.

A Windows user profile is a collection of settings that make the computer look and work the way you want it to. The Windows user profile contains your personalized settings for desktop backgrounds, screen savers, mouse pointer preferences, sound settings, and other Windows features.

While it is hard to say exactly why Windows user profiles become corrupt there are a few more common reasons that this happens. The antivirus software on the computer could have corrupted to profile by running a scan before the user profile was actually logged into the computer. Another reason the user profile can be corrupted is malware has messed up the registry settings for the user profile, and it no longer works and has become corrupt.

If you have recently attempted to log on to Windows and received an error message that says that your user profile might be corrupted, there are a few steps you can try to repair it.

WARNING: You should create a backup of your user files before attempting to fix your user profile. Contact a local computer repair store if you need help to backup your data.

Try a reboot

The first attempt you can try to fix your Window user profile is to simply reboot the computer. Sometimes a reboot will fix the issue, and you will be able to log in to the profile when the computer is completely rebooted.

Try creating an alternative user profile

If rebooting the computer doesn’t seem to fix the corrupt user profile, then a quick and easy fix is to create a new user profile on the Windows computer, and then copy the files from the existing profile to the new one. While this should get you back up and running you will lose all of the Windows user personalized settings by doing this such as the desktop, screensaver, etc. You will have all of your user files ie. Documents, Videos, Pictures, Music, etc.

To accomplish creating a new Windows user you will need to log in to an administrator account on the computer. If you have another administrator user account already created you could log in to this account, however if you only had one administrator account on the computer you will need to activate the default Windows user account.

First boot the computer into Safe Mode by pressing F8 during bootup. On the Windows loading screen choose Safe Mode from the menu. When the Windows desktop is launched, choose the start menu and search for cmd. When the computer finds the command prompt program right click and run the program as administrator.

When the command prompt program is launched type in the command: net user administrator /active:yes

This will activate the “hidden” administrator account on the computer after the computer is rebooted.

You should see a message that the command completed successfully. Log out, and reboot the computer and you’ll now see the Administrator account as a choice.

Log in with the new Administrator account. If you are prompted for a password it is probably not set and by not typing anything in the password input should log into the account.

When you are logged in as the Administrator account:

Open User Accounts by clicking the Start button Picture of the Start button, clicking Control Panel, clicking User Accounts and Family Safety, and then clicking User Accounts.

Click Manage another account. Administrator permission required If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.

Click Create a new account.

Type the name you want to give the user account, click an account type, and then click Create Account.

Restart the PC.

When the computer has rebooted

Log on as the administrator user.

Open the My Documents folder by clicking the Start button Picture of the Start button, and then clicking Computer. Double-click the hard disk drive that Windows is installed on (it’s usually your C: drive), double-click Users, double-click the folder with the name of the corrupt user profile account, and then double-click My Documents.

Click the Tools menu, and then click Folder Options.

If you don’t see the Tools menu, press Alt.

Click the View tab, and then click Show hidden files, folders, and drives.

Clear the Hide protected operating system files check box, click Yes to confirm, and then click OK.

Locate the C:\Users\Old_Username folder, where C is the drive that Windows is installed on, and Old_Username is the name of the profile you want to copy files from.

Select all of the files and folders in this folder, except the following files:

Ntuser.dat

Ntuser.dat.log

Ntuser.ini

Click the Edit menu, and then click Copy.

If you don’t see the Edit menu, press Alt.

Locate the C:\Users\New_Username folder, where C is the drive that Windows is installed on, and New_Username is the name of the new user profile you created.

Click the Edit menu, and then click Paste.

If you don’t see the Edit menu, press Alt.

Log off, and then log back on as the new user.

If you have e‑mail messages in an e‑mail program, you must import your e‑mail messages and addresses to the new user profile before you delete the old profile. If everything is working properly, you can delete the old profile.

Attempt to salvage the corrupt user profile

If you want to attempt to salvage your old Windows user profile, you can try this more complex solution:

Restart your PC and boot into Safe mode by pressing F8 before you see the Windows loading screen and choosing Safe Mode from the menu that appears.

To fix the user profile, click Start and type regedit into the search box and press Enter.

In Registry Editor navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

Click each S-1-5 folder and double-click the ProfileImagePath entry to find out which user account it relates to.

Once you have located the folder for the corrupt profile (and it doesn’t have a .bak ending), double-click RefCount and change the Value data to 0 and click Ok.

Now double-click on State and make sure the Value data is again 0 and click Ok.

Close regedit and restart your PC. You should now be able to log into your account.

If you continue to get the corrupt user profile message you will need to attempt to create an alternative user profile and copy the data from the corrupt user profile into it.

If you are unable to successfully create a new user profile, bring your computer to South City Computer or a local computer repair store near you.

Alderman Vaccaro Says “Be Careful of Scams!”
Posted February 23, 2015 by South City Computer

Joe Vaccaro is the Alderman of the 23rd Ward in Saint Louis City. He is very involved with the community and frequently passes on tips and information about dangers to people in the community.

Below is an email that we received explaining how peope will try to trick you. Given these are pretty unsophisticated examples that the average person would simply laugh off as a scam. But hackers oftentimes will use more sophisticated techniques like the “You Qualify for a Lower Rate” credit card scam.

Joe Vaccaro
23rd Ward Alderman
cell number 314-718-0131
Ward 23 Website

Yesterday I received a phone call from someone that was told that they needed to go to Walgreen’s and bring $452 in cash to avoid being arrested for failure to appear for grand jury duty. He is not even on the grand jury. This was a scam and I told him not to pay this. I also ran into someone at St Joan of arc’s fish fry that told me they received a call from someone claiming to be with the IRS also asking for money to avoid arrest. DON,T BE TAKEN IN BY THESE SCAMS. If you get a call like this do not react. you can call the police and ask them if this is a scam. 231-1212 is the non emergency number. I talked to the captain of the second district and he told me there is many variations of this scam going around. Please pass this along to to your neighbors especially the elderly who seem to fall victim to this kind of scam.

Joe Vaccaro
6227 hancock
st louis Missouri 63139
United States

Don’t fall for Phishing Scams
Posted February 20, 2015 by South City Computer

Phishing, pronounced like “fishing”, is where a malicious website is set up in order to trick users into divulging personal information such as log in credentials, credit card, banking, or other private information. These website can look very convincing, mimicking a bank website, or a credit card website, or even a social media website log in. The website is meant to fool the user into divulging private information. Many of the sites will actually take in the information that is typed in the form, and then send the user over to the real login website, so that the user thinks that they just didn’t put in their log in information correctly, and never realize that they just gave away their personal information to a scammer.

Most phishing starts via the email inbox. Compromised email accounts will send out hoax emails that contain links to phishing websites that try to mimic a legitimate website. The messages will vary, such as faux emails about “A Recent Money Transfer”, “Account Overdraft Notice”, “Urgent Message from your Bank”, or something like “Your recent purchase at eBay”. Some of the emails even appear very realistic, and often times contain logos and colors that the actual company uses. The emails almost always contain links that take the user to a phishing website where their personal information is “fished” right out of their unsuspecting victims head. Always be on the look out for suspicious emails that don’t seem legitimate, or possibly don’t make sense.

In order to avoid this scam, always be sure that you are on a legitimate website domain. Check the URL bar for inconsistencies such as misspellings or mangling of the real domain like “bank0famericas.in” or “usbank.com.baddomain.cn” or “faceb00k.ru”. Also always check for domain TLDs to ensure you are on a .com, .org, .net and NOT a .cn, .ru, or .in to name a few of the most commonly seen scams.

Another way to protect yourself from Phishing scams is to always ensure that the website your are logging into is secured via HTTPS. Most phishing websites will not have a valid SSL certificate and this is a dead give away that somebody is trying to do something nasty to you!

Some email links look suspicious however turn out to be legitmate. A great example of such a situation is the Healthcare.gov email notices that come from a third party company known as govdelivery.com. The emails appear to look like the Healthcare.gov logo and color schemes however the links in the emails go to “govdeliver.com”. This company tracks the link clicks from the emails before sending the user over to the healthcare.gov website. It appears very “phishy”, however has been verified as trusted by the US government. So you can see how confusing this area of internet security can sometimes become.

If you think you have been the victim of a recent phishing scam then you should be proactive about securing your accounts. Try to remember what log in information or personal information you divulged. Change your account passwords. Contact your bank if you notice any fraudulent behavior with your bank account. Contact the police or FBI if you think you are a victim of identity theft. Seek the advice of a computer repair expert if you think you may have installed malicious software or programs onto your computer by visiting a phishing website.

It is difficult to know for sure if you are dealing with a real website or a fake website. As with all Internet activity, keep your “street smarts” about you at all times. If it seems fake or out of the ordinary, then it IS!

How to fix Proxy Server Isn’t Responding issue
Posted February 10, 2015 by South City Computer

One of the more common computer issues we see because of malware is a misconfiguration Proxy Server connection setting in the browser. You may be able to do a quick fix to get your Internet connection back up and running, however if this has gotten set and you don’t recall doing it, this is probably because your computer is infected with malware or a virus.

NOTE: This may only temporarily fix your Internet connection issue and malware may change this setting back on reboot. It is recommended you get professional computer repair services.

In Windows Search type inetcpl.cpl.

Right click and choose to Run as administrator.

Click the Connections tab, and then click LAN settings button.

Un-check the Use a proxy server for your LAN check box.

Make sure Automatically Detect Settings is checked.

If you have already attempted this fix, and are still getting a Proxy Internet connection issue then you may need computer repair service. Bring your computer to South City Computer or to a local computer repair service and support provider near you.

Why is the Proxy Server Setting enabled?

While every issue is different, malware is usual the culprit behind this proxy setting being changed on a computer. The setting allows for all Internet traffic to be rerouted and monitored through another computer. This is likely in order to serve pop-ups and/or search your Internet traffic for usernames, emails, credit card numbers,and passwords.

Tips to avoid getting hacked
Posted February 7, 2015 by South City Computer

While there is no fool proof way to avoid being hacked, here is a list of tips in order to avoid from getting hacked.

Never use easy to guess passwords. While “puppy” may seem like a fun password, it is an easily guessed password. A dictionary brute force attempt could guess the password “puppy” in under a second. While there is no real good way to know if your password is fool proof, most security experts recommend using a mixed letter, number, and symbol password combination of a length of 8 or more digits. Try to avoid using easy to guess words or dates.

Try to use different passwords for different website user accounts. Having the same password for all of your user accounts makes it easier for a hacker to gain more access and cause more issues for you.

If you think your password has become compromised, change it right away!

Never share your username or password. It seems pretty straight forward, but some people can be deceived into divulging their username and password by a hacker pretending to be a computer support technician, or somebody from the company IT department.

Never write your password down and leave it near your computer. Lots of people hate to remember their password and therefore write the password down on a sticky note, or piece of paper near their computer. This allows anybody who uses the computer to see your password in plain sight.

Always use password secured login on your computer. Even though Windows will let you just log in without a password, it is best to use a password based login on your computer. Don’t make it as easy as logging right in without a password.

Keep your computer free of viruses, spamware and malware. Most malicious programs will try to proxy your Internet connection or use key-logger programs in order to monitor all the network traffic to phish out usernames and passwords. Any computer that has become compromised by malicious virus should not be trusted with any username and passwords.

Never use a public computer to log into your bank account or other private accounts. Public computer are like public toilets, they are dirty and unsanitary and should not be trusted since you cannot be sure what programs have been installed on the computer, and could have malicious software or keyloggers installed waiting for your input.

Make sure nobody is watching you type your username and password. While it seems like it would be really hard for someone to watch your keystrokes in order to gain access to your password, it is absolutely possible.

Do not believe anyone who calls you and requests your username and password to gain access to your computer. A lot of recent tech scams involve a person calling you claiming they are from “Microsoft” and have detected a virus on your computer. They will request your username and password to login to the computer in order to remove the virus. If you haven’t guessed already, the person on the other end does not really work for Microsoft, and is just trying to cause you havoc.

Always check the url of the website you are logging into for authenticity. Fake emails that look authentic will oftentimes contain links that take unsuspecting victims to phishing website. These are websites that look similar if not identical to bank account login pages. If one looks at the URL bar though, they will notice that they are on another domain such as bankofamerica.hackeddomain.com. Always ensure you are actually putting your password into a trusted website.

Never log in over an unsecured connection or network. While it may seem like a good idea to jump on any open wifi network, just know that somebody could be listening to your network traffic as well. There are programs that allow a hacker to monitor all network traffic on an open network in order to search or usernames and passwords.

Try to change your password on a regular basis for best security measures. If you change your password on a regular basis, you are always staying one step ahead of the game of cat and mouse. It is recommened that users change their password at least once a year, and some banking website will force users to make this change as a security policy.

Internet Explorer error ‘Do you want to view only the webpage content that was delivered securely?’
Posted February 5, 2015 by South City Computer

Are you getting a pop-up in Internet Explorer with the following:

Security Warning

Do you want to view only the webpage content that was delivered securely?
This webpage contains content that will not be delivered using a secure HTTPS connection, which could compromise the security of the entire webpage.

Why is this pop-up showing?
The Security Warning pop-up is telling you that not all the content you are browsing is secured over HTTPS encryption. It is likely that some of the images or scripts may be coming from different website sources and not all are encrypted. It probably does not mean that somebody is doing something malicious to your computer.

Do I have a virus?
Probably not. This Security Warning pop-up probably has nothing to do with having a virus on your computer, and is actually a normal Internet Explorer pop-up message.

Should I be concerned?
Maybe, if you are just checking an email account at yahoo.com or gmail.com, or visiting a website like facebook.com, twitter.com, then there is probably nothing to be concerned about at this time. However, if you are getting this message while using your online banking website or if you are sharing credit card or private information on the website, then you should probably be concerned. It may be a good idea to contact the website owner to notify them of the message so that they can fix this issue.

How should I answer this Security Warning pop-up?
It depends on what you are doing on the website, and if you need totally secure browsing. If you want the pop-up to go away just click “NO” to view the webpage even though some of the content will not be secured.

How do I get rid of this Security Warning pop-up for good?
You can disable this Internet Explorer pop-up alert by:

Go to Tools->Internet Options->Security

Select the Security tab

Click on the Internet zone icon at the top of the tab page

Click the Custom Level button

In the Miscellaneous section change Display mixed content to Enable

Repeat steps 1 – 5 for the Local intranet and Trusted sites zones

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