We want all of our customers to leave feeling satisfied that they were given the service they expected and came away more knowledgeable about their computer problems. While we th’t always make a customer happy that they have a broken computer, we can help them to come to grips with and understand the problems in a respectful courteous and professional and sympathetic way.
If for any reason you are unsatisfied with your computer repair experience at South City Computer, or if you need more explanation as to why we could or couldn’t do what we did or didn’t do please just let us know. You can do so by sending us a message through our contact page.
You can also call. You can schedule an appointment to speak with a manager or owner.
In addition to being available for our customers complaints (please we welcome complaints as it teaches us how to improve) we try to monitor customer satisfaction every single time we process a payment. Our payment system automatically sends out a survey. If you fill out the survey we will give you a free checkup in 30 days.
Currently our survey score for overall satisfaction with service, speed and price is at over 95%. We want to do better! Please let us know how we can!
And if you’re ever so upset that you want to vent pubicly, please take a breath. We are only human and mistakes can be made, and they can be fixed. Give us a chance to make it to you!