Archive for the ‘Windows Repair’ Category

How to access the Boot Option Menu when Windows won’t start

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Windows 10 Advanced Boot Option MenuSince UEFI firmware was added to most new Windows computers the Advanced Windows Boot Option Menu is essential to change your computer’s bios settings, access the recovery partition, run startup repair, or to access the command prompt to administer the computer using the command line.

Normally to access the Windows Boot Option Menu you can hold down the shift key while choosing to restart the computer, however the Windows operating system sometimes becomes corrupt and will no longer boot to the login or desktop screen, or Windows will hang during start up in an endless startup recovery loop, or Windows will show a frowning face and report that it has an issue and needs to shut down, or Windows will boot to only show a black screen with the mouse cursor, and in any of these cases there is no way a computer user can press the shift key and select to restart the computer in order to access the Windows Boot Option Menu. So if you are experiencing one of these common symptoms during the boot up of your computer then you may be able to use the following workaround.

To access the Windows Boot Option Menu you will need to boot your computer with a Windows 8 or Windows 10 CD. After selecting your language, select to “Repair your Computer”, and you will be taken to the Windows Boot Option Menu.

But lets get real, unfortunately most computers no longer come with a Windows restore CD. Microsoft recommends borrowing one from a friend. But what if you don’t have a friend with the CD, or don’t have any friends at all? If you don’t have access to the Windows CD then bring your computer to a local computer repair store near you or if you find yourself in the St. Louis metro area, then bring your computer to South City Computer.

The Windows 10 Hidden Gotcha!

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South City Computer Windows 10 The free Windows 10 product key works very differently from previous versions Windows. In the past the product key would always serve to activate your copy of Windows. However if you upgraded to Windows 10 from a previous version of Windows then you probably never received a product key for Windows 10. Since a Windows 10 update released in November it may be possible to use your previous Windows 7 or Windows 8.1 product key to activate Windows 10. But, basically the Windows 10 upgraders just don’t have a product key.

The Windows 10 license key is now bound to your computer’s hardware. During the Windows 10 activation Microsoft created a fingerprint of your computer’s hardware that corresponds to your product key. They did this in order to identify your computer again if it requests to activate Windows 10. If you reinstall Windows 10, then you will probably not have any issues. If you replace your hard drive, video card, a broken screen or RAM you will probably not have any issues re-activating Windows 10 either. However if you replace your computer’s CPU or motherboard, you will be surprised that Windows 10 will no longer activate.

If Windows 10 is instructing you to activate your copy of Windows, then you will have to call Microsoft support. They will decide whether or not you deserve a free licensed copy of Windows 10 again. They will probably inform you that you have to purchase a copy of Windows 10 in order to use the operating system on your computer.

There might be a workaround, a way to get a Windows 10 license again. But this is only good while the Windows 10 upgrade window lasts. But before I tell you, I want you to agree that you will not do anything that violates your license agreement with Microsoft. If you are able to re-install the previous valid licensed copy of Windows 7 or Windows 8.1, then you could possibly just upgrade to Windows 10 again.

Common Windows 10 Issues

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Windows 10 woes

Windows 10 is being called a vast improvement over Windows 8 and has been well received by most people who have successfully upgraded there computers. So maybe you have decided to take the plunge and upgrade to the new Windows 10 but now you may be having some unforeseen issues.

While it is true that Windows 10 works great on most computers and most folks are totally satisfied with their Windows 10 upgrade, there are some computers that have issues from the get-go after the upgrade to Windows 10.

These are the most common Windows 10 issues we have been seeing since the release of the new Microsoft operating system earlier this year.

A common issue that we have encountered after a computer has been upgraded to Windows 10 is that the computer will hang during the boot process and never load the desktop. The computer will be stuck on a blank or black screen with a moveable mouse cursor, but that is it. There is nothing else the user can do with their new Windows 10 computer but move the mouse cursor around on the screen. Unfortunately there is no fix available from Microsoft for this issue at this time. If you are having this issue it is recommended to have your computer rolled back to your previous version of Windows.

Another common issue we have been seeing after a computer has been upgraded to Windows 10 is that the start menu just doesn’t work at all. When you click the start menu icon in the toolbar, it just doesn’t do anything or shows an error message saying “The Start Menu has failed”. Unfortunately Microsoft does not offer a fix for this issue at this time. There are a few work-arounds available to try on the Internet, however most do not produce a working solution. It is recommended if you have this issue that you roll your computer back to your previous installed version of Windows.

Another common issue we have been seeing after a computer has been upgraded to Windows 10 is the computer will crash often. There is no known reason that this will occur as Microsoft has not given and explanation for this behavior. Again if you are having this type of issue after upgrading your computer to Windows 10, it is recommended that your downgrade your computer back to the previous version of Windows at this time until a future release of Windows 10 fixes these issues.

Finally you may have noticed certain devices such as printers and web cams may no longer function properly or at all after the upgrade to Windows 10. These devices may need their device drivers upgraded as well, and many device manufacturers may still be slow to release updated drivers for Windows 10. You may be able to install and run these drivers in compatibility mode as a solution to get your devices to work again, or you may be out of luck at this time until the manufacturer releases a Windows 10 driver for your device.

While a downgrade may be the only solution to fix these issues now, it is likely Microsoft and device manufacturers will fix most of the issues described in this article in future releases of the software.

If you need help to downgrade your computer back to the previous installed version of Windows contact a local computer repair store in your area. If you are in the St. Louis metro region contact South City Computer today and we can help get your computer back up and running.

Should you Upgrade to Windows 10?

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Microsoft Windows 10 Are you considering upgrading your computer to Windows 10? Have you already? With the launch of Windows 10 you may be asking the question “Should I upgrade to Windows 10”. The answer depends on you. I tend to live by the words of wisdom, “if it ain’t broke, don’t break it”. Windows 10 undoubtedly fixes a ton of issues that people were complaining about with Windows 8 and Windows 8.1 interface, but is that really reason enough to jump right in to 10? Most Windows 8 and Windows 8.1 are probably totally willing to go all the way with Windows 10, but Windows 7 users will probably be a little more reluctant.

So far the only issues customers are coming into our computer repair store in St. Louis MO are with peripheral devices such as printers and scanners and higher end gaming graphics cards. The drivers are just not ready for Windows 10 on all devices yet, so you may want to consider waiting for a few months until the rest of the tech world works out the kinks. The good thing is you have time to wait to upgrade your PC. People using Windows 7, Windows 8, and Windows 8.1 can upgrade for FREE to Windows 10 anytime before July 29, 2016. Yes, for FREE! With all Microsoft Windows releases the corporate IT world will sit on the fence for a while while they work the bugs and unforeseen issues of the operating system. However, if you are one of those people who has to be on the cutting edge of Microsoft Windows technology then you may choose to upgrade to Windows 10 right away.

What is Windows 10?

Microsoft is offering a FREE upgrade to their new Windows 10 operating system. This is not a trial, this is the full version! To take advantage of the offer you must upgrade to Windows 10 by July 29, 2016. The upgrade is valid for qualified Windows 7 and Windows 8 and 8.1 devices. You will need to have internet access to upgrade at home, and if you don’t then bring your computer to a local computer repair store, and they can probably perform the upgrade for you at a minimal charge.

What if you don’t like Windows 10?

Having commitment issues, that’s okay. You can easily roll back to your previous version of Windows at anytime during the upgrade period. But the upgrade period won’t last forever, so don’t get trapped in an old version of Windows and then have to pay to upgrade at a later date.

I have Windows Vista, can I upgrade to Window 10?
Yes you can upgrade to Windows 10, but you have to pay Microsoft for the software, sorry! Be sure to check your computer’s specifications to make sure that your computer can handle running Windows 10.

I have Windows XP, can I upgrade to Windows 10?
What? You are still running Windows XP. You need to upgrade your computer immediately and Windows 10 is your perfect opportunity, that is if it will work on your old computer. Check your computer specifications against the following section to see if Windows 10 will run on your computer.

What kind of computer do I need to run Windows 10?
It doesn’t take much of a computer to run Windows 10. The following are the minimum requirements to run Windows 10. Please note these are the minimum, and not the recommended, so you can always throw a lot more at it.
Processor:
1 gigahertz (GHz) or faster processor or SoC
RAM:
1 gigabyte (GB) for 32-bit or 2 GB for 64-bit
Hard disk space:
16 GB for 32-bit OS 20 GB for 64-bit OS
Graphics card:
DirectX 9 or later with WDDM 1.0 driver
Display:
800×600

So what is SO different about Windows 10?
Don’t look for the ‘Charms bar’ menu in Windows 10. The charms menu is that strange hidden menu that pops up on the left side of your screen on Windows 8 and 8.1. Instead the Charms bar has been replaced with a more robust Settings section that can be easily found from the Start Menu.

Windows 10 returns to the classic Windows 7 style desktop, complete with a Start Menu! However the new Start Menu features optional live tiles for those who liked that addition to Windows 8 and Windows 8.1.

Another cool feature of Windows 10 is the new universal apps. This mean that you purchase and App once on your computer and then have it available on all your Windows devices – ie. PC, Surface, tablet, phone, or even your Xbox One!

Another new feature called Continuum senses what kind of device you are using and adjusts the interface accordingly. So if you have a Surface Pro 3 and remove the keyboard Windows 10 will then switch to an entirely touch based system, and vice versa, it is that easy!

Apple users love Siri and Android users love Google Now, the talking companions that will help them with their day to day web searches via voice commands. Windows 10 introduces a new voice integrated feature called Cortana for all devices include desktops and laptops not just Windows tablets and phones.

And finally the best feature in my humble opinion is the new task view mode to easily create multiple workspaces on your PC and switch between them as if they were on different screens. This feature is great for multi-tasking! This is a feature Linux and Mac OS X users have had for a long time, but for some strange reason, Windows just never caught onto.

Are you ready to upgrade to Windows 10 now? Go ahead and try it out, and if you run into issues bring your computer to a local computer repair store for help and questions you may have about Windows 10.

Please notice:

Microsoft Windows Vista, Microsoft Windows 8, Microsoft Windows 8.1 Microsoft Windows 10, Microsoft Continuum are all trademarks of Microsoft Corporation

Apple, Mac OSX, Siri are all trademarks of Apple Corporation

Google, Android, Google Now are all trademarks of Google Inc.

ALERT: Rombertik destroys your computer, avoids detection

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Virus AlertA new destructive virus known as Rombertik avoids detection from most anti-virus software by making a computer unusable by deleting key files on a computer and filling the hard drive with extraneous bytes of data in order to overwhelm the anti-virus software from detecting it.

Security experts from Cisco say the virus steals login information and other private data. The malware infects the computer via a malicious email attachment.

The malware is also constantly monitoring the computer for security scans in order to avoid detection. The virus will initiate a “self-destruct” sequence that makes the computer unusable by erasing the master boot record (MBR) so that the computer only reboots and never gets into the Windows operating system most likely resulting in a full system restore in order to correct the issue.

Lenovo laptops infected with malware from the factory

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Computer security vulnerabilityLenovo recently released a product security advisory about a man-in-the-middle attack vulnerability that exists on some of the Lenovo Notebook laptop models sold by the company between Jan 2014 until Feb 2015.

A program called SuperFish intercepts all internet traffic using a self-signed root certificate that is stored in the local certificate store and provides a security concern. Superfish is an advertising company that develops various advertising-supported software products. The Superfish software has been described as malware or adware by security experts and anti-virus softwares. On February 20, 2015 the United States Department of Homeland Security advised uninstalling Superfish and its associated root certificate because they make computers vulnerable to serious cyber-attacks, including interception of passwords and sensitive data being transmitted through the Internet browser.

Lenovo says “SuperFish was previously included on some consumer notebook products shipped between September 2014 and February 2015 to assist customers with discovering products similar to what they are viewing. However, user feedback was not positive, and we responded quickly and decisively”.

While the the company will no longer be including Superfish in its pre-loaded factory OS image, there are still many laptops that remain infected with the malware. Lenovo laptop owners are urged to take actions to remove the program from their computer.

Lenovo laptop owners can remove the malware from their comupter by downloading a Superfish removal tool from the laptop manufacturers website here:

http://support.lenovo.com/us/en/product_security/superfish_uninstall

Alternatively Lenovo laptop owners can take their laptop to a computer repair store in their neighborhood to have Superfish removed.

Is My Lenovo laptop infected with Superfish?

Chances are yes if you purchased your Lenovo laptop at a big-box store. However if you purchased your Lenovo laptop from South City Computer, we have already removed this malware during the initial set up of your laptop.

How to fix a corrupt Windows user profile

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Activate Hidden Administrator Windows userIf you are typing your password and press Enter and see the error message “The User Profile Service failed the logon” and “The user profile cannot be loaded”, and then are returned to the logon screen, your Windows user profile may have become corrupt.

A Windows user profile is a collection of settings that make the computer look and work the way you want it to. The Windows user profile contains your personalized settings for desktop backgrounds, screen savers, mouse pointer preferences, sound settings, and other Windows features.

While it is hard to say exactly why Windows user profiles become corrupt there are a few more common reasons that this happens. The antivirus software on the computer could have corrupted to profile by running a scan before the user profile was actually logged into the computer. Another reason the user profile can be corrupted is malware has messed up the registry settings for the user profile, and it no longer works and has become corrupt.

If you have recently attempted to log on to Windows and received an error message that says that your user profile might be corrupted, there are a few steps you can try to repair it.

WARNING: You should create a backup of your user files before attempting to fix your user profile. Contact a local computer repair store if you need help to backup your data.

Try a reboot

The first attempt you can try to fix your Window user profile is to simply reboot the computer. Sometimes a reboot will fix the issue, and you will be able to log in to the profile when the computer is completely rebooted.

Try creating an alternative user profile

If rebooting the computer doesn’t seem to fix the corrupt user profile, then a quick and easy fix is to create a new user profile on the Windows computer, and then copy the files from the existing profile to the new one. While this should get you back up and running you will lose all of the Windows user personalized settings by doing this such as the desktop, screensaver, etc. You will have all of your user files ie. Documents, Videos, Pictures, Music, etc.

To accomplish creating a new Windows user you will need to log in to an administrator account on the computer. If you have another administrator user account already created you could log in to this account, however if you only had one administrator account on the computer you will need to activate the default Windows user account.

First boot the computer into Safe Mode by pressing F8 during bootup. On the Windows loading screen choose Safe Mode from the menu. When the Windows desktop is launched, choose the start menu and search for cmd. When the computer finds the command prompt program right click and run the program as administrator.

When the command prompt program is launched type in the command: net user administrator /active:yes

This will activate the “hidden” administrator account on the computer after the computer is rebooted.

You should see a message that the command completed successfully. Log out, and reboot the computer and you’ll now see the Administrator account as a choice.

Log in with the new Administrator account. If you are prompted for a password it is probably not set and by not typing anything in the password input should log into the account.

When you are logged in as the Administrator account:

  1. Open User Accounts by clicking the Start button Picture of the Start button, clicking Control Panel, clicking User Accounts and Family Safety, and then clicking User Accounts.
  2. Click Manage another account. Administrator permission required If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.
  3. Click Create a new account.
  4. Type the name you want to give the user account, click an account type, and then click Create Account.
  5. Restart the PC.

When the computer has rebooted

  1. Log on as the administrator user.
  2. Open the My Documents folder by clicking the Start button Picture of the Start button, and then clicking Computer. Double-click the hard disk drive that Windows is installed on (it’s usually your C: drive), double-click Users, double-click the folder with the name of the corrupt user profile account, and then double-click My Documents.
  3. Click the Tools menu, and then click Folder Options.
  4. If you don’t see the Tools menu, press Alt.
  5. Click the View tab, and then click Show hidden files, folders, and drives.
  6. Clear the Hide protected operating system files check box, click Yes to confirm, and then click OK.
  7. Locate the C:\Users\Old_Username folder, where C is the drive that Windows is installed on, and Old_Username is the name of the profile you want to copy files from.
  8. Select all of the files and folders in this folder, except the following files:

    Ntuser.dat

    Ntuser.dat.log

    Ntuser.ini
  9. Click the Edit menu, and then click Copy.
  10. If you don’t see the Edit menu, press Alt.
  11. Locate the C:\Users\New_Username folder, where C is the drive that Windows is installed on, and New_Username is the name of the new user profile you created.
  12. Click the Edit menu, and then click Paste.
  13. If you don’t see the Edit menu, press Alt.
  14. Log off, and then log back on as the new user.
  15. If you have e‑mail messages in an e‑mail program, you must import your e‑mail messages and addresses to the new user profile before you delete the old profile. If everything is working properly, you can delete the old profile.

    Attempt to salvage the corrupt user profile

    If you want to attempt to salvage your old Windows user profile, you can try this more complex solution:

    Restart your PC and boot into Safe mode by pressing F8 before you see the Windows loading screen and choosing Safe Mode from the menu that appears.

    1. To fix the user profile, click Start and type regedit into the search box and press Enter.
    2. In Registry Editor navigate to:
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
    3. Click each S-1-5 folder and double-click the ProfileImagePath entry to find out which user account it relates to.
    4. Once you have located the folder for the corrupt profile (and it doesn’t have a .bak ending), double-click RefCount and change the Value data to 0 and click Ok.
    5. Now double-click on State and make sure the Value data is again 0 and click Ok.
    6. Close regedit and restart your PC. You should now be able to log into your account.

    If you continue to get the corrupt user profile message you will need to attempt to create an alternative user profile and copy the data from the corrupt user profile into it.

    If you are unable to successfully create a new user profile, bring your computer to South City Computer or a local computer repair store near you.

Is Your Virtual Memory Low

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Virtual Memory too low
Are you getting a Windows error message indicating that your “virtual memory is low”? This could be caused for a number or reasons and probably is a combination of several things causing the problem.

What is Virtual Memory?

Virtual memory combines your computer’s Random Access Memory (RAM) with temporary space on your hard disk. When RAM runs low, virtual memory moves data from RAM to a space allocated on the hard disk also called SWAP. Moving data to and from the allocated space on the hard disk frees up the RAM so your computer can complete its work.

What is the cause of Virtual Memory Low error message?

Oftentimes virtual memory errors occur because there is no longer any space left in the RAM and SWAP memory. This could be caused by several programs running in the background that may not be apparent. Another cause is that the hard disk on the computer has become so full that there no longer is room for the Operating System to write to the SWAP memory.

Why does Windows stop working when the virtual memory is low?

When the computer starts to use the Virtual Memory, the computer may become slower to respond but still may function. When the allocated SWAP space on the hard disk becomes too full Windows stops working all together.

How can I fix my Virtual Memory Low issue?

You can try a few things to try to fix a virtual memory issue.

Try changing the size of your allocated SWAP memory so that you can run more programs on your computer at once. This is known as a paging file in windows. You can run the command sysdm.cpl. Click “Advanced” and edit the Virtual Memory.

You can also try stopping all extraneous programs from running at Windows start up. Part of the problem could be several anti-virus software programs running at the same time, or lots of bloatware from printers, scanners, and other devices running at start up.

Freeing up space on the hard drive may also help to fix the virtual memory error issue. If your hard disk is more than 80% full, you should probably consider “cleaning house” a bit. Consider backing some of your data up to an external hard drive, or to cloud storage to free up some space. Ask a technician at South City Computer about our cloud storage options through our South City Computer Club membership.

Alternatively you can try to add more RAM to the computer. Throwing more hardware at the problem can sometimes resolve the issue.

If you need help with fixing a virtual memory issue on your computer, bring your computer to a local computer repair store, South City Computer in St. Louis.

Change a Windows Password using Linux Boot CD and Command Prompt

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If you are unable to Administer a Windows Users password on a computer you may need to modify the way Windows normally functions in order to bypass this issue.

Using a Linux Boot CD, on the hard drive where the Windows operating system is installed.

cd /Windows/System32/

mv Ultilman.exe Utilman.exe.bak

cp cmd.exe Utilman.exe

So by switching Utilman.exe to be the cmd.exe program, we can get a command prompt when you click on the accessibility button on the log in screen.

Boot the computer into Windows. When you get to the log in screen click on the accessibility button, you will get the Windows command prompt.

In the Windows command prompt run the command:

net user Username password

To change a Windows User’s password using the command line, you must set the password to something, it cannot be left blank. So you could set the password to “password” if you like.

In the case that its Windows 8 and it is a Microsoft account, you cannot reset the password like the previous example, however you can use this command on the command prompt:

net user Administrator /active:yes
net user Administrator password

Then reboot the computer and log in to the new administrator account. Change the Windows User’s account to local, then set/unset the password.

This activates an Administrator account so you can go in and manually administer the users password through windows.

All About Data Loss

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It isn’t rare to see someone come into our computer shop who is worried about the data on their computer. There are many things that can go wrong with the part of the computer that stores your personal files, some of which we can fix, and some of which require special facilities that we don’t have. If your computer stopped working and you’re worried about your data, the situations I’ll describe here should give you a better idea of what you can expect to happen. They’re listed in order from highest to lowest chance of recovery.

  • Corrupt MBR

    One common issue is the MBR, or Master Boot Record on the hard drive being corrupt. The MBR is located on the first few megabytes of the drive, and contains information as to where each file on the hard drive is located. If the location information in the MBR differs from the actual location of the file on the drive, the computer won’t be able to find the file. This will often result in the computer not booting. The technicians at South City Computer can look through the actual data on the drive, and rebuild the MBR based upon it, resulting in a full recovery and a usable drive.

  • Unable to mount drive

    When the drive won’t mount, it means that there are too many bad sectors on the drive for the computer to open and use the file system. It is impossible to boot a computer when the drive won’t mount, and it also means that recovering files from the drive will involve working with raw data. In most cases, our software technicians can use advanced tools to pull the raw data from the drive and form an image, a virtual drive stored as a file within a different drive. We use advanced algotrithms to rebuild the corrupt sectors amd patch them into the image. Then, the image can be mounted and the files can be extracted.

  • Too many input/output errors

    This situation is the same one as above, except that the drive has so many corrupt sectors that we can’t rebuild it. In this case, we would use a technique called file carving. To carve files, we look through the raw data for signatures that indicate the data of a specific file. Each file type has it’s own set of signatures. Since we are wokign with raw data, we can recover the content of the files, but not their names or locations.

  • Mecahnical Problem

    This situation occurs when the drive has mechanical damage to the point that the computer won’t even recognise it as a drive anymore. To remedy such a situation requires taking the drive apart and moving the platters onto a different unit. We do not attempt this type of repair because we don’t have the necessary facilities. We can advise you on your situation and refer you to a company that does, though.

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