Archive for October, 2014

How does Junkware get on a computer?

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Do you have software programs that appear to be trying to keep your computer safe from spyware, malware, viruses, trojans, worms, and ransomeware however are more annoying than good? Do you not know how these software programs got onto your computer in the first place?

Oftentimes this “bloatware” or “junkware” is installed on a computer via a third party installer possibly bundled with free computer games, media players or CD burning software. The “junkware” will sometimes even get installed on a computer by tricking a user by popping up a fake “windows-like” alert that offers a “fix” to an “issue” on a computer. Junkware is often installed on a computer without the direct knowledge or consent of the computer owner.

Junkware usually is installed on a computer as “freeware” as in it is Free to install and use, however oftentimes the real intent of the software is to sell an upgraded version to the computer user.

The real disadvantage of having junkware on a computer is that it is using the processor and RAM and ultimately making the overall speed of the computer slower. When several junkware programs are running at the same time, it can really make a computer crawl!

Examples of Junkware

SUPERAntiSpyware JunkwareSUPERAntiSpyware is a “Freeware” software application which can detect and remove spyware, adware, trojan horses, rogue security software, computer worms, rootkits, parasites and other potentially harmful software applications. Although it can detect malware, SUPERAntiSpyware is not designed to replace antivirus software.

Registry Reviver Junkware“Registry Reviver” is another common “junkware” software application that people often have on their computer. Registry Reviver is registry utility whose purported purpose is to remove redundant items from the Windows registry. The software helps to automate the process of looking for invalid entries, missing file references or broken links within the registry and resolving or removing them. The necessity and usefulness of registry cleaners is a controversial topic, in which most experts are in disagreement over their benefits.

Registry Reviver software is typically bundled with third party installers. The software attempts to trick a user into installing it with a message that the software will “Offer your users a registry scanner and optimization tool designed to let novices find registry errors and help maintain peak Windows performance.”

Can Junkware be Uninstalled

Sometimes a computer user can uninstall junkware via the Windows uninstaller in the Control Panel. However oftentimes these programs will leave “junk” in your registry that may cause issues in the future with the computer. To insure that the “junkware” is properly uninstalled from a computer, take the computer to a local computer repair store where a computer repair technician can properly uninstall the junkware from the computer. To be sure this junkware get removed from your computer Call South City Computer today to scheadule an appointment.

Does your computer have Malware?

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Windows MalwareWatch out for a new piece of malware and spyware that has been popping up on many computers that are coming into our computer repair shop in St. Louis this past couple months. Malware is short for “malicious software” and is unwanted software that can hijack certain functions of your computer, steal sensitive information, and can put your personal information and data at risk. Malware is usually bundled with tojans, worms, rootkits, spyware, adware, ransomware and viruses. Unfortunately most malware can be very tricky to remove. The new malware we have been seeing has no easy removal method at this time and reeks havoc on the computer’s Windows registry. The Windows registry is the place where Windows stores Operating System and program configurations.

All malware is annoying and potentially harmful to the data and personal information on your computer. You should not continue to use your computer if you believe it has been infected with Malware, and should bring your computer into a local computer repair store like South City Computers for repair as soon as possible.

You should never attempt to download any programs that claim to remove or fix a certain malware program or virus you may have on your computer. Often times these programs just install more malware and viruses on your computer and make matters a lot worse.

You should never interact with malware programs since they are malicious in nature and could cause serious harm to your computer.

Signs that you may have Malware

When you attempt to go to certain “most visited” websites like Google.com, Facebook.com, or check your email the malware will redirect your browser to a malicious website and you can never get to the website you requested. This usually happens regardless of the web browser you attempt to use be it Internet Explorer, Google Chrome, or Firefox.

When you try to uninstall the malware through the Windows uninstaller, the malware will attempt to get you to actually install more malware onto the computer, or takes you to a website to download an “Uninstaller” program.

If you are noticing pop-ups and mysterious program notifications from programs that claim to be “Optimizers”, “Anti-Malware”, “Anti-Virus”, “Registry Cleaner”, or “System Repair” software.

Your computer is running slow, and seems to be doing a lot of processing even when the computer is sitting idle.

Your computer will not longer run Windows Updates.

Your computer is unable to run your Anti-Virus software.

Your computer is unable to run an anti-virus scan.

Your computer is unable to update your Anti-Virus software.

Your computer throws missing .dll errors when you try to launch certain programs.

Your computer will no longer connect to the Internet.

Your computer is prompting you for payment information to “fix” your computer.

Your computer will no longer print or communicate to external devices such as printers.

If your computer is doing any of the strange behaviors listed above, or you think that you may have installed malware on your computer bring it to the computer repair experts at South City Computers in St. Louis today.

Local Computer Repair in St. Louis

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buy-local-computer-repairAre you looking to support local business? We offer local computer repair in St. Louis offering computer repair, new and refurbished computer sales, and south saint louis business IT services to individuals, organizations, churches and businesses. We are specialized in computer repair, data recovery, virus removal, malware removal, networks, computer support, screen repair and replacement, motherboard repair and replacement, as well as VOIP phone systems, and smartphone/iPhone/Android iPad/tablet repair.

There are lots of great reasons to buy local computer repair in St. Louis services beyond just feeling good about supporting small business in your community. Did you know your dollars have significantly more impact when you buy from a small locally owned shop than from a national chain? Here are ten reasons you may not have thought of:

When you buy local you actually support yourself: Many economic impact studies have shown that buying from independent, locally owned businesses, rather than from giant nationally owned corporations considerably more of your dollars are used to buy from other local businesses, service providers and farms. South City Computer actively buys from other local businesses so you can rest assured that your money is staying in our neighborhood which strengthens the economic base of our community. Economic impact studies show these that locally-owned businesses generate a significant economic impact to the community and our tax base.

Local businesses support more community groups: Non-profit organizations get on average 250% more support from small businesses than from large corporations.

Local businesses help to make our community unique: Our shopping choices like where we get our computer repaired or where we have fun all creates a unique take on community. One-of-a-kind businesses help to create the distinct character of our neighborhood. Visitors to our community businesses also benefit. South City Computer has gotten many customers while on vacation or businesses trips through local Google searches seeking a local computer repair shop that can offer them the feeling of being someplace unique, not in just a big box store.

Local businesses reduce their impact on the environment: Locally businesses purchase more from other local businesses which reduces the required transportation. South City Computer sources much of its refurbished computers from a local St. Louis computer recycling company. South City Computer is easy to walk to, is a neighborhood shop, and requires less driving and hassle to get to, creates less pollution, CO2 emissions, etc…

Local business creates more jobs: Small local businesses employ more local people in our community and provides a lot of jobs to residents. All of South City Computers’ employees live in the neighborhood!

Local businesses provide higher quality service: We hire people with a better understanding of the services we sell and we spend significant time providing ongoing coaching training and mentorship. We also take time to get know our customers, send surveys, and create real relationships.

Local businesses make investments in our community: South City Computer bought and rehabbed its own building into a live/work on Ivanhoe. The owners live upstairs anmd actively participate in the Lindenwood Park community, are unlikely to move, and are heavily involved in the community’s future.

Local businesses’ taxes go good things: Local businesses in the city needs less government and utility investements in infrastructure and are more efficient when using public services as compared to nationally owned big box stores, that tear down housing for parking lots and giant warehouse stores.

At local businesses you can buy what you need, not what someone wants you to buy: When you shop at South City Computer we provide you with the service of helping you to find the right computer for your needs, not high pressure commission based sales on inventory that needs to get moved. This actually gives you more choices since we are not wed to any one distributor or computer brand.

Local businesses generate local prosperity: A large body of economic research proves that in an increasingly corporatized one size fits all homogenized world, small community entrepreneurs and highly skilled workers are more likely to make investments and live in communities that preserve their one-of-a-kind businesses and unique character.

So when you are thinking of buying a new computer or getting your old one fixed, we would appreciate it if you would keep in mind your dollars not only get spent on your computer, but will also be reinvested in your community, helping other merchants you shop at and love to keep their doors open and their lights on.

IT service was very timely and high quality

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The IT service was very timely and was surprisingly high quality. The building is even ADA compliant which is super exciting for me because I’m in a wheelchair. The employees are very nice and friendly. You will be happy you took your computer here!

Free Jack-o’-Lantern and Enter to Win a Free Kids Computer Contest

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This Halloween season South City Computer is giving away FREE spooky interactive Jack-o’-lanterns and a Free Kids Computer! Register here to get yours free and to enter to win a free computer!

Get your FREE Spooky Interactive Jack-o’-Lantern!

Enter to win a free computer!This Halloween season South City Computer is giving away FREE interactive Jack-o’-Lanterns. Turn your computer into a fun jack-o’-lantern Halloween decoration! Click the button below to register for free!

Free Kids Computer Contest

Enter to Win A Free Kids Computer

Kids or their parents can register to win a FREE Kids Computer. Drawing will be announced on Halloween. If you are a kid (or a parent of a kid) you can register to win the free computer when you get your free Jack-o’-lantern.
Click to register button

Copywriter Needed with Interest in Computers and Tech (Anywhere)

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web-technologyHumorous and informative copywriter needed to pen brief fun to read articles about computers and technology. We need well researched (min five paragraph keyword dense) summary articles that would be of interest to and read by residential or small business computer users. Articles will be published on a website blog and in email newsletters. We will pay $10.00 per summary web article and you will receive authorship credit and opportunities for other gigs.

Please send us an original helpful/interest article about computers/tech that meets the above guidelines so we can evaluate your work. If we choose to publish your article we will compensate you $10.00 and provide you with additional regular opportunities for copywriting (5 or so similar articles per week).

Also, please include your resume and other samples of work that would show your diversity and talents/skills as we may have other topics for writing or at home type gigs available.

Initiate contact through our contact page and we will give you instructions on submitting your materials.

Thanks!

Our Comittment to Customer Satisfaction

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We want all of our customers to leave feeling satisfied that they were given the service they expected and came away more knowledgeable about their computer problems. While we th’t always make a customer happy that they have a broken computer, we can help them to come to grips with and understand the problems in a respectful courteous and professional and sympathetic way.

If for any reason you are unsatisfied with your computer repair experience at South City Computer, or if you need more explanation as to why we could or couldn’t do what we did or didn’t do please just let us know. You can do so by sending us a message through our contact page.

You can also call. You can schedule an appointment to speak with a manager or owner.

In addition to being available for our customers complaints (please we welcome complaints as it teaches us how to improve) we try to monitor customer satisfaction every single time we process a payment. Our payment system automatically sends out a survey. If you fill out the survey we will give you a free checkup in 30 days.

Currently our survey score for overall satisfaction with service, speed and price is at over 95%. We want to do better! Please let us know how we can!

And if you’re ever so upset that you want to vent pubicly, please take a breath. We are only human and mistakes can be made, and they can be fixed. Give us a chance to make it to you!

Should you fix your computer problem yourself?

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Motherboard repair st louis computer repairGot a computer issue that you think you can fix? Try it! Just be careful you don’t mess up your computer worse than it already is. There are many reasons that you may want to try to fix your computer issue yourself. Computer repair can be expensive and time consuming and it really depends on how much you value your computer. If you just don’t see the value in putting any money into an old computer, then you should probably try to repair the computer yourself to save you money. If the computer is valuable to you and you cannot afford to be without your computer, then you should probably take it to a computer repair store in your area to do the job for you.

If you feel comfortable troubleshooting computer issues, then by all means attempt to fix your computer. However if you are not the computer guru type, and think you will cause more harm than good, then you are probably right.

What is the worst thing that could happen to my computer if I try to fix it myself?

This is a variable answer to this question because it depends on what is most important to you about your computer. It could be your pictures or iTunes collection, or it could be those super important excel spreadsheets you have for work. What I am getting at is the most common worst case scenario is data loss. Losing your pictures, music, and documents can be very aggravating and costly, not to mention having a broken computer on top of that.

Do I have the tools to fix my computer?

If it is a hardware issue that requires you to get inside your computer, you may or may not have the necessary tools. Apple computers oftentimes have special screws that require special screwdrivers to disassemble them. Other computers could have similar requirements for tools to work on them. If you don’t have the necessary tools, then you might not be able to fix your computer. Unless you want to invest in these tools, you will probably will be better off taking it to a computer repair store.

What should I do if I mess up my computer worse by trying to fix it?

You should probably stop attempting to be a computer guru at this point. Shut the computer down, and bring it to a computer repair specialist in your area. A computer repair technician should be able to figure out what is the issue with your computer, and possibly come up with possible solutions to your computer issue. The computer repair technician may also be able to salvage your important data.

Why would a computer technician be better at fixing my computer issue than me?

Our computer technicians are certified experts at computer repair. Many have degrees in computer science and computer IT. They have a vast understanding of computers from the software layer to the hardware layer. If you are not knowledgeable about computers and their many different components you may want to leave it to a computer repair specialist. However if you think you can handle it, then you may be the perfect candidate to fix your own computer.

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